Search Engines: Technology, Society, and Business. The World Wide Web brings much of the world's kno...
MORPHOGENESIS CHAISE by Timothy Schreiber ... Timothy Schreiber chaise modern furniture karim rashid...
Quality of Life Technology Takeo Kanade, Ph.D. September 18, 2009
Monitoring the machinery for faults and accuracy. Taken from the OU course 'Radiotherapy and its phy...
The current state of European self- and co-regulation www.irr-network.org In many cases, command and...
IEEE |
(0) (0 Votes)
|
Views: (2011) Date: (Publication Date: 10-18 May 20...) Pages: () |
Abstract: Abstract We investigate relationships among software quality measures commonly used to assess the value of a technology, and several aspects of customer perceived quality measured by interval quality (IQ): a novel measure of the probability that a customer will observe a failure within a certain interval after software release. We integrate information from development and customer support systems to compare defect density measures and IQ for six releases of a major telecommunications system. We find a surprising negative relationship between the traditional defect density and IQ. The four years of use in several large telecommunication products demonstrates how a software organization can control customer perceived quality not just during development and verification, but also during deployment by changing the release rate strategy and by increasing the resources to correct field problems rapidly. Such adaptive behavior can compensate for the variations in defect density between major and minor releases.